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EDM to Invest $20M to Implement Second Phase of Digital Strategy 2023-28

EDM to Invest $20M to Implement Second Phase of Digital Strategy 2023-28

Electricidade de Moçambique (EDM) has revealed that it intends to invest 20 million dollars in the implementation of the second phase of the 2023-28 Digital Strategy, which aims to establish processes and technological solutions so that it continues to operate in an integrated, intelligent manner and is in permanent transformation.

“At EDM, we understand the importance of digital transformation and how it can help us remain competitive and meet the ever-growing needs of our clients in real time,” explained the institution’s chairmans, Marcelino Alberto.

Speaking on Monday 18th December at the launch ceremony for the initiative, he stressed that with the advent of information and communication technologies, there is an urgent need for greater speed and quality in the product offered to customers.

“We are transforming our business by adopting new products and services, with special innovation and investment in sophisticated mechanisms. With the end of the first phase, the time has come to resignify the Digital Strategy as a document that updates and innovates corporate procedures,” he emphasised.

In his explanation, he recalled that “the first phase centred on the creation of Business Intelligence, a decision support tool based on historical corporate data, and a Corporate Performance Management System, which automates business processes and supports real-time performance monitoring”.

“EDM currently has an Agile Office, a solution developed to implement and extend the dematerialisation function of internally circulated documents, which is a document repository that allows them to be processed online, with access from anywhere in the world,” he revealed.

“We also have the Incident Management and Fault Reporting System, an application that aims to attend to, recognise and look after the customer in real time,” he concluded.


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