Sandra Maximiano, chair of the board of directors of Portugal’s National Communications Authority (ANACOM), spoke in Maputo about the need to strengthen AI regulation based on European experience, warning of the growing risks associated with intensive data use and the impact of these technologies on consumers.
Speaking during her address at a meeting that brought together regulators and industry operators, she emphasized that “we are now facing new challenges associated with artificial intelligence, which introduce new risks and significant impacts,” advocating for a more rigorous regulatory approach adapted to technological advancements.
In her view, the advancement of artificial intelligence places increased pressure on regulatory systems, particularly with regard to the protection of fundamental rights. “The protection of personal data and fundamental rights plays a central role,” she stated, adding that technological development must be accompanied by effective oversight mechanisms.
The Portuguese official also highlighted the evolution of the European model, which has increasingly favored regulations that are directly applicable. “Regulations are directly incorporated into the national legal framework and ensure greater consistency and effectiveness,” she said, acknowledging, however, that this approach limits the flexibility of member states to adapt to their specific circumstances.
Another aspect highlighted was the role of regulators in promoting more balanced markets. “It is up to the regulator to promote competition, but also to protect consumers by ensuring transparency and quality of service,” she noted, pointing to digital literacy as an essential tool in this process.
“It is not enough to know how to use the services. It is essential that consumers have the ability to seek out better terms and make informed decisions,” he stated, advocating for an approach that also includes so-called behavioral literacy, in a context where users’ decisions are increasingly influenced by digital systems.
Regarding the economic impacts of artificial intelligence, he issued a clear warning: “The growing use of these systems increases the economic value associated with knowledge of human behavior,” which can “affect freedom of choice and reinforce information asymmetries.”
The transparency of systems was another point emphasized. “It is essential that algorithms and their results be transparent and auditable,” he stated, emphasizing that trust in the digital environment depends directly on this clarity.
Cybersecurity and the resilience of digital infrastructure were also identified as priorities. “It is essential to ensure network security and service continuity, especially in crisis situations,” he noted, highlighting the impact of these issues on user confidence and market stability.
“Regulators play a key role in promoting an inclusive, secure, and transparent digital environment,” he concluded, advocating for greater cooperation among Portuguese-speaking countries in developing common solutions to the challenges of the digital economy.
The speech took place during the Annual General Assembly and the 33rd Forum of the International Association of Portuguese-Speaking Communications (AICEP), held in Maputo, bringing together representatives from the communications sectors of Portuguese-speaking countries to discuss the impact of digital transformation on administrative modernization and economic development.
