The Accelerated and Integrated Loss Reduction Programme (PAIRP), implemented by Águas da Região Metropolitana de Maputo (AdRMM) between 2019 and 2024, has resulted in the reduction of unbilled water by more than 11%, or from 56% in 2019 to the current 45%. Suspended customers decreased from 55,000 to 35,000.
According to the PAIRP director, Joaquim Bie, although there are still constraints associated with funding for full compliance with the programme, the intermediate assessment is quite positive, as satisfactory progress is noted in relation to the targets set.
Joaquim Bie stated that, despite the improvement recorded over the last three years, collections are still the company’s greatest focus and main challenge, as it has not yet achieved satisfactory results.
“This indicator is very influenced by the fact that it depends a lot on the customer’s goodwill to pay the bill, as the service is post-paid. This situation is aggravated by the high rates of water theft, i.e. illegal consumption, which lead to the suspension or cutting off of the water supply,” the source said.
These practices, he noted, “negatively impact the sustainability of the company and, in turn, limit the ability to expand the service to other areas not covered.
However, the director said that several activities were underway to improve collection, including awareness and persuasion campaigns for customers with debts; promotion of electronic payment platforms; capitalisation of partnerships with communities, via memorandums signed with the municipal authorities of Maputo and Matola; installation of pre-paid meters; and creation of facilities for payment of water bills due.
“Collections are still the company’s biggest focus and main challenge, as it has not yet achieved satisfactory results”
“The programme brought greater engagement and motivation of the company’s work mass, through the implementation of initiatives associated with institutional transformation, such as capitalisation of the bonus for performance; improvement of the technical capacity of staff; enhancement of follow-up actions; and monitoring of technical and commercial operations, which allowed greater flexibility and greater efficiency in technical interventions,” he concluded.
Designed for a duration of five years, the PAIRP brings a strategic vision of the business, aiming to reduce non-invoiced water up to 33%, double the customer portfolio to 400,000 and also double annual revenues.