Vodacom’s Txuna M-Pesa instant credit contracting service in Mozambique has already benefited more than 2.5 million customers in the last four years, reinforcing the company’s commitment to financial inclusion and its aim to provide the best experience for users of the Vodafone M-Pesa mobile wallet.
Txuna was launched at the end of 2020 as the first innovative solution for fast and secure access to instant credit granted by a bank. To this day, it remains the only one in its category.
Data indicates that M-Pesa borrowers access the Txuna service to meet various needs including investing in their businesses, paying tuition fees, covering health and other expenses. Txuna M-Pesa has been a reliable ally, always available when Vodacom and M-Pesa customers need it most.
Over the last five years, M-Pesa has introduced several improvements to the service to continue offering the best possible experience, such as repayment facilities, allowing debt to be settled and continued access to the platform. In addition, M-Pesa borrowers can now choose their debt repayment term, and can also define the repayment frequency that best fits their reality, helping them to better manage their budget. Another major improvement has been the optimisation of the service access process, making it more flexible and adapted to the customer’s financial behaviour.
However, as part of the natural process of any technological innovation, operational challenges can arise. However, M-Pesa’s priority is to guarantee a quick and effective resolution to any issue, ensuring that the service remains stable and reliable.
M-Pesa’s commitment to its customers is solid and ongoing and the Txuna service plays a crucial role in the lives of Mozambicans, providing access to credit in a fast, transparent and affordable way, so the company is committed to continuing to invest in the continuous improvement of the service, ensuring that more and more Mozambicans have access to innovative, secure and inclusive financial solutions.
